Frequently Asked Questions
A & I House Cleaning serves the entire Portland Metro Area including Portland, Beaverton, Hillsboro, Gresham, Tigard, Lake Oswego, Oregon City, Happy Valley, West Linn, and Vancouver, WA. Below you will find answers to our most frequently asked questions. If you do not see your question answered here, please contact us directly and we will be happy to help.
How do I book a house cleaning service?
You can book a cleaning by filling out our free quote form on our website. We will get back to you quickly and work around your schedule to find a convenient time for your cleaning.
What areas do you serve?
We serve the entire Portland Metro Area including Portland, Beaverton, Hillsboro, Gresham, Tigard, Lake Oswego, Oregon City, Happy Valley, West Linn, and Vancouver, WA. If you are not sure whether we serve your area, give us a call or text and we will let you know.
What cleaning services do you offer?
We offer a full range of professional house cleaning services including recurring house cleaning, deep cleaning, move-in and move-out cleaning, post-construction cleaning, and commercial cleaning. Each service is tailored to your specific needs and the size of your home or business.
How much does house cleaning cost in the Portland Metro Area?
Pricing depends on the size of your home, the type of cleaning service, and how often you schedule. Our recurring house cleaning starts at $150 per visit and our deep cleaning starts at $360. Contact us today for a free, no-obligation quote tailored specifically to your home.
What is the difference between a deep cleaning and a recurring cleaning?
A deep cleaning is a comprehensive, top-to-bottom clean that covers every surface, appliance, baseboard, fixture, and detail in your home. It is ideal for first-time customers, seasonal refreshes, or homes that need extra attention. A recurring cleaning is a regular maintenance clean that keeps your home consistently tidy between deep cleans. Most customers start with a deep cleaning and then switch to recurring cleaning on a weekly, bi-weekly, or monthly schedule.
Do I need to be home during the cleaning?
No, you do not need to be home. Many of our customers provide us with a key or access code and go about their day while we take care of the cleaning. Your home and belongings are always in safe hands with our fully insured and bonded team.
Are you insured and bonded?
Yes. A & I House Cleaning is fully insured and bonded. You can have complete peace of mind knowing your home is protected and in the hands of experienced professionals.
Do you do background checks on your cleaners?
Yes. Every member of our cleaning team goes through a thorough background check before they ever step foot in a customer's home. Your safety and security are our top priority.
What if I am not satisfied with my cleaning?
We offer a 100% satisfaction guarantee on every single cleaning. If you are not happy with any part of the service, contact us within 24 hours and we will come back and re-clean the area at no additional charge. We only process payment after the cleaning is complete and you are satisfied.
How do I pay for my cleaning?
We only process payment after your cleaning is complete and you are satisfied with the results. We accept all major payment methods. Contact us for details on accepted payment options.
Do I need to provide cleaning supplies or equipment?
No. Our team arrives fully equipped with all the professional-grade cleaning supplies and equipment needed to get the job done. You do not need to provide anything.
Can I customize my cleaning service?
Absolutely. We are happy to customize your cleaning to focus on specific areas or tasks that matter most to you. Just let us know your preferences when you book and we will tailor the service to your needs.
How far in advance do I need to book?
We recommend booking at least a few days in advance to secure your preferred time slot, especially for weekends. However, we always do our best to accommodate last-minute requests when availability allows.
Can I schedule a one-time cleaning or do I need to commit to recurring service?
You can absolutely schedule a one-time cleaning with no commitment required. We offer one-time deep cleaning, move-in and move-out cleaning, and post-construction cleaning as standalone services. There is no obligation to sign up for recurring service.
Do you offer commercial cleaning services?
Yes. We provide professional commercial cleaning services for offices, retail stores, medical offices, salons, and other commercial properties throughout the Portland Metro Area. Contact us for a free commercial cleaning quote.
How do I reschedule or cancel a cleaning?
We understand that life happens. Simply give us at least 24 hours notice and we will be happy to reschedule your appointment at a time that works better for you.