Terms of service

Welcome to A & I House Cleaning LLC, a locally owned and operated professional house cleaning company proudly serving the entire Portland Metro Area including Portland, Beaverton, Hillsboro, Gresham, Tigard, Lake Oswego, Oregon City, Happy Valley, West Linn, and Vancouver, WA. By booking or using our cleaning services, you agree to abide by the following Terms of Service. These terms outline the agreement between A & I House Cleaning LLC and our clients. Please review these terms carefully before scheduling our services.

1. Services Provided

A & I House Cleaning LLC offers professional residential and commercial cleaning services throughout the Portland Metro Area, including but not limited to:

Regular cleaning including weekly, bi-weekly, and monthly cleaning visits. Deep cleaning services throughout the Portland Metro Area. Move-in and move-out cleaning services. Post construction cleaning services. Commercial cleaning services for offices, retail stores, and businesses. Customized cleaning based on client requests.

Service specifics will be discussed and agreed upon during your booking to ensure clarity on what will be cleaned during the service.

2. Booking and Payment

Booking Appointments: Appointments can only be scheduled via phone. To book a professional house cleaning service with A & I House Cleaning LLC anywhere in the Portland Metro Area, please call or text us at 971-899-6296. Once your appointment is confirmed, we will provide the details of the service.

Payment Terms: Payment is due upon completion of services, unless otherwise agreed in advance. We accept cash, credit cards, or other payment methods agreed upon during scheduling.

Mid-Service Cancellations: Once a cleaning has started, it cannot be canceled for any reason. If you choose to stop the service mid-cleaning, you will still be responsible for paying the full agreed-upon price for the service.

Pricing Agreement: By booking a service with A & I House Cleaning LLC, you agree to the quoted price discussed at the time of booking or confirmed before the service. Prices cannot be adjusted, reduced, or negotiated after the cleaning is completed. If additional services are requested during the appointment, pricing will be adjusted and confirmed before those services are provided.

We understand that unexpected situations can occur, and we want to make the booking process as smooth as possible for all of our Portland Metro Area customers. If you need to cancel your appointment, we kindly ask for at least 24 hours notice.

Cancellations made within 24 hours of your scheduled appointment will incur a $50 same-day cancellation fee.

Additionally, if our cleaners are unable to access the premises as scheduled, a $50 fee will apply.

Thank you for your understanding and cooperation. We truly appreciate it!

3. Client Responsibilities

Access to Property: You are responsible for providing access to the property at the scheduled cleaning time. If we are unable to access the property due to a locked door or other obstruction, we will attempt to reschedule the service at your earliest convenience.

Hazard-Free Environment: For the safety of our professional cleaning team, the property must be free of any hazardous conditions such as biohazards, dangerous pets, or unsafe environments. If such conditions are present, we reserve the right to cancel the service.

Valuables: Please store or secure valuables prior to our arrival. A & I House Cleaning LLC is not liable for any loss or damage to valuables unless it is a result of negligence by our independent contractors.

Walkthrough Requirement: To ensure 100% customer satisfaction, the customer must be present for both the pre-clean and after-clean walkthroughs. If you are not available to do so, we cannot guarantee full satisfaction as we will not be able to confirm your preferences or address concerns on the spot.

Parking Fees: If paid parking is required to access your property anywhere in the Portland Metro Area, the customer is responsible for covering the parking costs. These fees will be added to the final service total or must be reimbursed directly on the day of service.

To ensure the highest quality of professional cleaning service, we ask you to prepare your home before our arrival. This allows us to complete the job in a timely manner. This includes:

Picking up items off the floor. Clearing countertops in bathrooms, kitchen, bedrooms, and other areas. Putting dishes away unless previously agreed upon. Organizing any surfaces that will be cleaned. Wiping down toilet bowls if there is any fecal matter for health and biohazard safety.

We are not asking you to clean your home. This is simply preparing for the best possible results. We are not there to organize. We are there to clean unless agreed upon. If the site requires additional preparation for cleaning, this may result in extra charges.

Unattended Cleanings: For any first-time clients throughout the Portland Metro Area, we ask that you are present to complete both an Initial Walk-Through and a Completion Walk-Through with our Lead Cleaner. If you are unable to do so, please inform us in advance so we can set proper expectations and guidelines.

Digital Signature Requirement: At the completion of the service, the customer is required to complete a final after-clean walkthrough with the cleaner and provide a digital signature confirming that the job has been completed to their satisfaction before the cleaner leaves the property. Failure to complete this step may affect eligibility for the 100% satisfaction guarantee.

4. 100% Satisfaction Guarantee

A & I House Cleaning LLC is committed to offering 5-star professional cleaning service throughout the Portland Metro Area by guaranteeing our work. In rare cases, there may be times where we miss a certain part of the job. For your peace of mind, we offer a 100% satisfaction guarantee. Free of charge, we will send back the same initial cleaner to fix the area in question. Being a 5-star company is not about never making a mistake. For our clients it is about fixing it and being accountable on those rare occasions that we do.

To qualify for our 100% satisfaction guarantee policy, we require you to reach out within 24 hours of the service by phone or text and inform us of the issue. We also require a photo of the specific area in question. Failure to contact us within 24 hours of the service and failure to provide a photo of the issue will result in expiry of the guarantee and render the guarantee void.

In rare cases, we may be unable to clean a specific area due to health or liability reasons. If we believe there is a risk of physical or property damage, we will inform you of this area but will not proceed with cleaning it. These do not qualify for the 100% Satisfaction Guarantee.

Digital Signature Requirement: As part of our satisfaction policy, all clients must complete a final after-clean walkthrough at the end of the cleaning appointment and provide a digital signature confirming that the walkthrough was completed and that the cleaner addressed all concerns prior to leaving. If this digital signature is not provided, the 100% satisfaction guarantee may be limited or void.

5. Liability

Our professional cleaning team takes great care when servicing your property throughout the Portland Metro Area. In the rare event of damage or breakage, it must be reported within 24 hours of the service. Independent contractors are responsible for any damage they cause, and we will work with them to repair or replace the item after reviewing the incident.

Limitations: We are not responsible for pre-existing damage, or any damage that occurs as a result of the use of unsuitable cleaning products or equipment provided by you.

Personal Valuables: Please secure any valuables before service.

6. Use of Cleaning Products

A & I House Cleaning LLC provides all necessary professional cleaning supplies and equipment for every cleaning throughout the Portland Metro Area. However, if you prefer we use specific cleaning products in your home, you may provide them and we will use them at your direction. A & I House Cleaning LLC is not responsible for any damage caused by the use of client-provided products or equipment.

7. Health and Safety

Our professional cleaning team is trained to follow proper safety protocols to ensure a safe and clean environment for you and your household throughout the Portland Metro Area. We reserve the right to refuse service if any conditions on the property pose a health or safety risk to our independent contractors.

8. Privacy

We respect your privacy and handle your personal information in accordance with our Privacy Policy. We collect only your name and phone number, which are used solely for the purpose of scheduling and confirming professional cleaning services. We will never share your information with third parties.

9. Changes to the Terms of Service

A & I House Cleaning LLC reserves the right to modify these Terms of Service at any time. Any changes will be communicated and posted on our website with the updated effective date. By continuing to use our professional cleaning services throughout the Portland Metro Area, you agree to any updated terms.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Oregon. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts in Oregon.

11. High Surface Cleaning Policy

For the safety of our professional cleaning team, we do not clean surfaces or fixtures above 8 feet in height. This policy helps us ensure a safe working environment and prevent potential injuries throughout every property we serve in the Portland Metro Area. We appreciate your understanding and are happy to clean all accessible areas within this limit.

12. Pet Policy

A & I House Cleaning LLC is happy to work in homes with pets throughout the Portland Metro Area. However for the safety of both your pets and our independent contractors:

Please secure any aggressive or anxious animals during the cleaning service. Inform us in advance if pets will be present so we can make appropriate accommodations. A & I House Cleaning LLC is not responsible for the escape or injury of pets during the cleaning visit if they are not secured.

13. Inclement Weather Policy

In cases of severe weather conditions throughout the Portland Metro Area that could jeopardize the safety of our independent contractors, we may need to reschedule your appointment. We will contact you as soon as possible to arrange a new time.

14. Service Limitations

To maintain safety and professionalism throughout every cleaning we perform in the Portland Metro Area:

We do not clean human or pet waste, blood, mold, or other biohazards. We do not move large or heavy furniture over 30 lbs to avoid damage or injury. We do not clean exterior windows or areas outside the home unless specifically agreed upon.

15. Arrival Time Window

A & I House Cleaning LLC values your time and prides ourselves on punctuality throughout the Portland Metro Area. However unforeseen circumstances like traffic and weather can occur. To ensure the safety of our cleaners, we provide a 1-hour arrival window. If we anticipate running late outside the 1-hour window, we will contact you as soon as possible with the updated estimated time of arrival. If the new ETA is more than 2.5 hours after the originally scheduled arrival time, you may cancel with no charge.

16. Tipping Policy

Tipping is not required but is always appreciated by our independent contractors throughout the Portland Metro Area. If you wish to leave a gratuity, you may do so directly to your cleaner or include it in your payment.

17. Re-Clean Policy

If you are not satisfied with the professional cleaning service provided by A & I House Cleaning LLC anywhere in the Portland Metro Area, please notify us within 24 hours of your booking. We do not offer refunds or partial refunds under any circumstances. If you are not happy with the cleaning it is our obligation to return and re-clean the missed areas.

To qualify for a re-clean, you must:

Provide a list of all the spots or areas that were missed or not cleaned to your satisfaction. Send clear pictures or videos of the exact areas needing attention.

Once this information is received, we will return at no additional charge to re-clean the specified spots. The following conditions apply:

The same cleaner who performed your initial cleaning will return to complete the re-clean. You must be present during the re-clean for both the pre-clean and after-clean walkthrough to confirm satisfaction.

Please note: We will only re-clean the specific areas you identify. Re-cleans are limited to the areas originally serviced and are not a full re-clean of the home. The re-clean service is capped at up to 3 hours depending on the size and scope of the areas needing attention.

18. No Refund Policy

A & I House Cleaning LLC does not offer refunds. We take pride in our professional cleaning work and stand behind our services throughout the Portland Metro Area. We provide the best possible cleaning expertise to ensure excellent results. If you are not satisfied with the service, our commitment is to return and re-clean the missed areas at no extra cost as outlined in our Re-Clean Policy. Your satisfaction is important to us and we are happy to address any concerns through our re-clean process.

19. Carpet and Upholstery Stain Treatment Policy

A & I House Cleaning LLC provides top quality stain treatment throughout the Portland Metro Area. Our technicians are trained and experienced in treating a wide range of stains and working with different materials and fabrics. Although we use professional commercial grade equipment, there is no guarantee for complete stain removal. We reserve the right to discontinue stain treatment at any time if we believe there is a risk of damage to your carpet, upholstery, or other materials.

20. Discounts

A & I House Cleaning LLC offers a $30 off discount on your first Deep Clean or Move In and Move Out Clean throughout the Portland Metro Area. This offer applies only to these service types and does not include Standard Cleans. This promotion is valid for first-time customers only and cannot be combined with other offers or discounts.

21. Contact Us

If you have any questions or concerns about these Terms of Service or if you need further clarification about our professional house cleaning services throughout the Portland Metro Area, please contact us:

A & I House Cleaning LLC Phone: 971-899-6296 Website: aihousescleaning.com Serving Portland, Beaverton, Hillsboro, Gresham, Tigard, Lake Oswego, Oregon City, Happy Valley, West Linn, and Vancouver, WA.