Terms of service

 

Welcome to A & I House Cleaning! By booking or using our cleaning services, you agree to abide by the following Terms of Service. These terms outline the agreement between A & I House Cleaning and our clients. Please review these terms carefully before scheduling our services.

1. Services Provided

We offer residential cleaning services, including but not limited to:

- Regular cleaning (weekly, bi-weekly, monthly)

- Deep cleaning

- Move-in/move-out cleaning

- Customized cleaning based on client requests

Service specifics will be discussed and agreed upon during your booking to ensure clarity on what will be cleaned during the service.

2. Booking and Payment

- Booking Appointments: Appointments can only be scheduled via phone. To book a cleaning service, please call us at (971) 899-6296. Once your appointment is confirmed, we will provide the details of the service.

- Payment Terms: Payment is due upon completion of services, unless otherwise agreed in advance. We accept cash, credit cards, or other payment methods agreed upon during scheduling.

- Cancellations: While we appreciate 24 hours' notice if you need to cancel or reschedule an appointment, no cancellation fees will be charged. You may reschedule at your convenience.

- Same-Day Cancellations: If you need to cancel your appointment on the same day of service, a $50 same-day cancellation fee will apply. This helps compensate our staff for their time and travel.

- Mid-Service Cancellations: Once a cleaning has started, it cannot be canceled for any reason. If you choose to stop the service mid-cleaning, you will still be responsible for paying the full agreed-upon price for the service.

- Pricing Agreement: By booking a service with A & I House Cleaning, you agree to the quoted price discussed at the time of booking or confirmed before the service. Prices cannot be adjusted, reduced, or negotiated after the cleaning is completed. If additional services are requested during the appointment, pricing will be adjusted and confirmed before those services are provided.

3. Client Responsibilities

- Access to Property: You are responsible for providing access to the property at the scheduled cleaning time. If we are unable to access the property due to a locked door or other obstruction, we will attempt to reschedule the service at your earliest convenience.

- Hazard-Free Environment: For the safety of our staff, the property must be free of any hazardous conditions (e.g., biohazards, dangerous pets, unsafe environments). If such conditions are present, we reserve the right to cancel the service.

- Valuables: Please store or secure valuables prior to our arrival. A & I House Cleaning is not liable for any loss or damage to valuables unless it is a result of negligence by our staff.

- Walkthrough Requirement: You, the customer, must be present for both a pre-clean walkthrough and an after-clean walkthrough to ensure satisfaction and clarity on the scope of work.

- Parking Fees: If paid parking is required to access your property, the customer is responsible for covering the parking costs. These fees will be added to the final service total or must be reimbursed directly on the day of service.

4. Customer Satisfaction Guarantee

All cleans by A & I House Cleaning are backed by a 100% satisfaction guarantee. If you're not happy with your cleaning, you must contact us by text, phone, or email within 12 hours of the cleaning’s completion.

Please include a list of areas/items to address, and photos or videos if possible. We’ll schedule a re-clean at no extra cost, to be completed within 24 hours of the initial service. Requests made after 12 hours or outside the 24-hour window are not eligible for a re-clean.

5. Liability

- Damage or Breakage: Our cleaning team takes great care when cleaning your property. In the unlikely event of damage or breakage, you must report it to us within 24 hours of the service. We will work to repair or replace any items damaged by our staff, subject to investigation of the incident.

- Limitations: We are not responsible for pre-existing damage, or any damage that occurs as a result of the use of unsuitable cleaning products or equipment provided by you.

6. Use of Cleaning Products

We provide all necessary cleaning supplies and equipment. However, if you prefer we use specific cleaning products in your home, you may provide them, and we will use them at your direction. A & I House Cleaning is not responsible for any damage caused by the use of client-provided products or equipment.

7. Health and Safety

- Our team is trained to follow proper safety protocols to ensure a safe and clean environment for you and your household.

- We reserve the right to refuse service if any conditions on the property pose a health or safety risk to our staff.

8. Privacy

We respect your privacy and handle your personal information in accordance with our Privacy Policy. We collect only your name and phone number, which are used solely for the purpose of scheduling and confirming services. We will never share your information with third parties.

9. Changes to the Terms of Service

A & I House Cleaning reserves the right to modify these Terms of Service at any time. Any changes will be communicated and posted on our website with the updated effective date. By continuing to use our services, you agree to any updated terms.

10. Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the State of Oregon. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the courts in Oregon.

11. High Surface Cleaning Policy

For the safety of our team, we do not clean surfaces or fixtures above 8 feet in height. This policy helps us ensure a safe working environment and prevent potential injuries. We appreciate your understanding and are happy to clean all accessible areas within this limit.

12. Pet Policy

We are happy to work in homes with pets; however, for the safety of both your pets and our staff:

- Please secure any aggressive or anxious animals during the cleaning service.

- Inform us in advance if pets will be present, so we can make appropriate accommodations.

- A & I House Cleaning is not responsible for the escape or injury of pets during the cleaning visit if they are not secured.

13. Inclement Weather Policy

In cases of severe weather conditions that could jeopardize the safety of our staff, we may need to reschedule your appointment. We will contact you as soon as possible to arrange a new time.

14. Service Limitations

To maintain safety and professionalism:

- We do not clean human or pet waste, blood, mold, or other biohazards.

- We do not move large or heavy furniture (over 30 lbs) to avoid damage or injury.

- We do not clean exterior windows or areas outside the home unless specifically agreed upon.

15. Arrival Time Window

While we make every effort to arrive at your scheduled appointment time, please allow a 1-hour arrival window to account for potential delays such as heavy traffic, construction zones, difficulty finding parking, or other unforeseen circumstances. If we anticipate being outside of this window, we will contact you as soon as possible with an updated estimated arrival time.

16. Tipping Policy

Tipping is not required but is always appreciated by our cleaning staff. If you wish to leave a gratuity, you may do so directly to your cleaner or include it in your payment.

17. Re-clean Policy

If you are not satisfied with the service provided, please notify us within 24 hours of your booking. To qualify for a reclean, we ask that you:

- Provide a list of all the spots or areas that were missed or not cleaned to your satisfaction.

- Send clear pictures of the exact areas or spots that need attention.

Once we receive this information, we will return to your home at no additional charge to re-clean the missed spots and ensure your satisfaction. The following conditions apply:

- The same cleaner who performed your initial cleaning will return to address the missed spots.

- You must be present at the home during the re-clean for both the pre-clean and after-clean walkthrough to ensure the cleaning meets your expectations.

Please note, we will only clean the areas you specify.

18. Contact Us

If you have any questions or concerns about these Terms of Service or if you need further clarification, please contact us:

A & I House Cleaning
Phone: (971) 899-6296
Website: www.aihousescleaning.com